B98 FAQ – Frequently Asked Questions

From registration to payments — find answers to all your questions about B98 right here.

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These are the most frequently asked topics. Jump straight to the section you need.

Account & Registration

Get help with account registration, KYC verification, password resets, and login issues.

Deposits & Withdrawals

Learn about payment rules and processing times for Mobile Pay, Nagad, Rocket, and bank transfers.

Bonuses & Promotions

Details on welcome bonuses, free spins, cashback, and VIP points.

Games & Betting

Learn about Live Casino, slots, Sports Betting, and game rules.

Security & Privacy

Questions about account security, 2FA, data privacy, and responsible gaming.

Technical Support

App downloads, browser issues, loading problems, and device compatibility.

All FAQs

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Account & Registration

Opening an account on B98 takes just 3 minutes. Fill in your name, email or mobile number, and password — your account is created instantly. Verifying your email fully activates the account.

No, each person is allowed only one account on B98. If multiple accounts are detected, all of them will be closed and any remaining balance may be forfeited. This is part of our fair play policy.

KYC verification is mandatory before your first withdrawal. Go to your account settings and upload a photo of your national ID or passport along with a selfie. Verification is typically completed within 24–48 hours.

On the login page, click "Forgot Password?" Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password and log back in to B98.

You can request account closure at any time. Email support@b98.biz or reach out via live chat. Make sure to withdraw your balance before closing your account.

Deposits & Withdrawals

B98 supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, Upay, and local bank transfer. All the most familiar and convenient payment methods for Bangladeshi users are available.

The minimum deposit on B98 is just BDT 300, so anyone can get started regardless of budget. Maximum deposit limits may vary depending on the payment method.

Withdrawals to KYC-verified accounts are typically processed within 15 minutes to 24 hours. Mobile Pay and Nagad are usually the fastest. Bank transfers may take 1–3 business days.

Deposits are usually instant, though they can occasionally take 10–15 minutes. If yours still hasn't arrived after that, contact support@b98.biz with a screenshot and transaction ID.

B98 generally does not charge any fees for withdrawals. However, your payment provider's own charges may apply. Visit the payment page for full details.

Bonuses & Promotions

After registering on B98, you'll receive a 100% welcome bonus on your first deposit — deposit BDT 1,000 and get another BDT 1,000 in bonus funds. You may also receive free spins just for signing up.

Each bonus comes with specific wagering requirements. Generally, you need to complete 20–30x the bonus amount in bets before withdrawing. The terms for each promotion are explained separately.

Every bet you place on B98 earns you VIP points. The more you play, the more points you accumulate — and you can redeem them for cashback, free spins, and exclusive rewards. Higher VIP levels come with better perks.

After logging in, go to the "Voucher" section of your account and enter the code. Once redeemed, the amount is added to your balance immediately. Each voucher code can only be used once.

Share your unique referral link with friends. When they sign up and make their first deposit using your link, you'll earn a bonus. Track everything from your referral dashboard.

Games & Betting

B98 offers Live Casino (roulette, blackjack, baccarat, poker), slots, video poker, crash games, and Sports Betting — over 1,000 games in total, all from world-class providers.

You can bet on 20+ sports including cricket, football, tennis, badminton, and basketball. Live betting is available for major international tournaments like the IPL, BPL, and World Cup.

All games on B98 are verified through third-party audits and use RNG (Random Number Generator) technology. The RTP (Return to Player) for each game is listed in the game lobby.

Yes, most slots and casino games are available to play for free in demo mode, so you can learn the rules without risking real money. Demo mode is not available for Live Casino games.

Security & Privacy

Yes, B98 follows the highest security standards. All data is protected with 256-bit SSL encryption, and your personal information is never sold or shared with third parties.

Go to the "Security" section in your account settings to enable 2FA. You can set it up using mobile OTP or Google Authenticator. Once active, every login will require an additional verification step.

B98 offers deposit limits, daily/weekly playtime limits, self-exclusion, and cooling-off periods. These options are available in your account settings. Visit the Responsible Gaming page for more details.

If you notice any suspicious activity on your account, change your password immediately and notify us at support@b98.biz. Our security team will take action within 24 hours.

Technical Support

The B98 app is available for both Android and iOS. Download links are on our app page. Android users can install the APK file directly, while iOS users can download it from the App Store.

Start by clearing your browser cache and cookies. If the problem persists, try a different browser or device and check your internet connection. If you're still having trouble, contact the support team.

B98 runs best on Chrome, Firefox, Safari, and Edge. Keep your browser updated to the latest version for the best experience. Using the mobile app gives you even smoother performance.

Live games require a minimum internet speed of 5 Mbps. If you're having streaming issues, try lowering the video quality. If you're using a VPN, disable it and try again. If the problem continues, reach out via live chat.

A few more things about the B98 FAQ

The B98 FAQ page is built with Bangladeshi users in mind. Whether you're new or a returning player, questions come up — how to register, how to withdraw, whether you qualify for a bonus. This FAQ section puts all those answers in one place.

From signing up to playing every day — if you run into any questions along the way, check this FAQ first. Most issues are answered here, without needing to contact the support team.

Why is the B98 FAQ so important?

An online gaming platform involves a lot of moving parts — account management, payments, bonuses, game rules, security — and questions can come up at any point. The B98 FAQ section covers all of these topics separately so you can find the right information quickly.

New players will find the Account & Registration section especially useful — it walks you through joining B98, when to complete KYC, and how to make your first deposit. For returning users, the Payments & Bonuses section is the most helpful.

What should I do if I can't find my answer in the FAQ?

If your question isn't covered in the FAQ, contact our support team directly. B98's 24/7 live chat is the fastest way to get help — an agent typically connects within 5 minutes and will resolve your issue on the spot.

You can also reach us by email at support@b98.biz. Email responses typically take 12–24 hours, so for urgent issues, live chat is the faster option.

The B98 FAQ is regularly updated

Whenever B98 introduces new features, payment methods, or policy updates, the FAQ is updated to reflect them. Check back from time to time. New promotions and games also come with relevant Q&As added here.

Need Support?

If you can't find the answer, our team is always ready to help.

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